RTFACT TERMS AND CONDITIONS
Delivery
Your goods will be dispatched within 5 working days of receipt of your order, unless otherwise stated. We use a variety of delivery methods depending on the size of the items you have ordered and the value of your order. Please be aware that orders over a total value of £25 may require a signature. RTfact can take no responsibility for someone signing for your order without your permission. Orders that are under £25 in value will be sent by first class post. The table below gives a guide as to our delivery costs. Please be aware, this may be subject to change:
|
Item Value
|
|
Delivery Cost
| |
|---|---|---|---|
| Under £50 |
£4.95
|
||
| Over £50 | and | Under £100 |
£9.95
|
| Over £100 |
FREE
|
||
At the current time internet orders can only be dispatched with the UK. If you would like to order from outside of the UK, please email admin@rtfactflowers.co.uk or call the shop on +44 1372 470580 and we will do our best to assist you.
Our Products
Every endeavour is made to give you a true representation of each product in the photography used on this website. Photographs will often feature a suggested environment and/or props to enhance the images. Unless otherwise stated, prices quoted are for individual arrangements only. Although we strive to supply you with as true a likeness as possible to the original photograph, customers are advised that no two arrangements are identical and may be subject to slight deviation in colour and arrangement of stems/leaves etc. Wherever possible the same stems and greenery will be used as that featured in the photograph. If for any reason these are unavailable at time of purchase a suitable alternative will be used.
Approximate sizes of all arrangements, trees and greenery are given wherever possible. If you are purchasing an item for a specific area in your home, please give this careful consideration before ordering.
Availability
All items are subject to stock availability. If your order is unavailable at time of purchase you will be notified via email when to expect delivery.
Packaging
Your order is very important to us and accordingly all items will be packed to ensure a safe delivery. If for any reason, you feel that the items are damaged upon delivery, please notify us within 24 hours of receipt of your order.
Returns
We want you to be entirely happy with your purchase. If on receipt of your order you decide that you would like to return the item(s), you are welcome to do so. Please note that refunds will only be issued on receipt of the item(s) in their original condition and in the original packaging. We regret that postage cannot be reimbursed for cancellations. If your order is incorrect or damaged upon receipt, please notify us with 48 hours of delivery. You will need to return your item(s) in their original packaging to RTfact, 22 The Parade, Claygate, Surrey KT10 0NU, within 10 days of receipt. You will subsequently be given a full refund or replacement product and your postage costs will be reimbursed. If, on inspection, RTfact do not deem the item(s) to be damaged, or if you fail to return the item(s) to RTfact within the proposed timescale, or unsuitably packaged, no reimbusal will be issued.
Cancellations
If for any reason you decide to cancel your order, provided the order has not been dispatched, you will be reimbused in full.
Contact Information
If you need to contact us for any reason, please feel free to call the Claygate shop on 01732 470580 or email our customer service department - admin@rtfactflowers.co.uk. Full contact details below:
RTfact Limted
22 The Parade
Claygate
Surrey KT10 0NU
Telephone: +44 1372 470580
Fax: +44 1372 463345
Email: admin@rtfactflowers.co.uk
Registered office: 35a Victoria Road, Surbiton, Surrey KT6 4JT. Registered in England No. 06132101. VAT No 909786472.