1. Why faux flowers?

Fresh looking all year round..we love fresh flowers but faux flowers are at the perfect stage of development, so look their best all year round. A great example of this is our tulips in a glass vase which look spectacular year after year. Customers regularly walk around our Claygate store thinking that the flowers are fresh not faux.

Good investment ...our exceptional flowers offer great value for money. If you were to calculate how much you pay for fresh flowers on a weekly basis, within around 3 months you would have return on the amount spent and still have a beautiful display that will last for years. Many of our customers rotate their arrangements seasonally so they always have something to brighten up their home year after year.

Great for allergy sufferers. Especially in spring and summer months when there is already a naturally high pollen count, faux flowers can help by reducing the allergens in the home environment. They can help make a bride’s special day sneeze free and our ‘Get well soon’ range is perfect for hospitals that do not favour fresh flowers on the wards.

Low Maintenance. We all lead busy lives and with no dirty water, vases to clean or worry that the flowers will die if not watered, faux flowers are extremely easy to maintain. The perfect solution for holiday homes where you want a no fuss display looking fantastic all year round.

Suitable for that dark corner. Faux flowers are simply not so fussy! They are suitable for dark or varying climate areas where fresh flowers can often struggle to cope.

2. Why rtfact?

We travel the world sourcing only the best faux flowers that are available. Our flowers are all meticulously handcrafted to ensure they are botanically correct and look as close to the real thing as possible. We do not ship readymade arrangements from China but have a team of expertly trained floral stylists who make sure that everything that leaves our store has been uniquely designed for you. Our artificial flowers last, as you can see in our customer testimonials, they can stay fresh looking for up to ten years. An investment for years to come.

3. What do rtfact offer?

We are passionate about design and want every piece, handmade at our shop in Claygate, to offer something that little bit different. You can either visit us instore, shop from our specially selected range online or alternatively give us your bespoke brief by contacting us via the contact us page. You can give us as much information as you like, with photos if possible and we will contact you discuss your individual requirements further. We will then create a unique piece especially for you. If you are able to bring or send us your own vase we're happy to fill that too!

4.Why don’t you sell any vases with flowers displayed in clear gel?

Although gel products can look good when they are initially purchased, over time deterioration in colour and appearance can occur. They can be very difficult to clean due to dust and the stems can not be easily re-used for different arrangements. We want every display to offer longevity and the superior quality of our flowers is of paramount importance to us.

5. Can you put flowers and trees outside?

All items in our exterior greenery range are suitable for display outside. Some of our range is UV protected and our product information will detail any individual care instructions required.

6. How do you care for the flowers once they are in the home?

Simply use a cool hairdryer or hoover to rid them of dust. If this is done regularly they will always look fresh. Some leaves and petals are latex covered and these can be wiped with a damp cloth. No cleaning solutions should be used. For those living near to us in Claygate, we also offer a cleaning service in store.

7. Will my arrangement fade over time?

Artificial flowers will fade over time. Vibrant coloured flowers will fade quicker than more subtle colours, but as with many fabrics, over time, artificial materials will lighten. To ensure the longevity of your arrangement(s) we would recommend that you place them out of direct sunlight. If however, you require a faux solution for an area in direct sun then we would advise you choose a uv protected greenery or alternatively please talk to us direct and we can advise you as to the best solution. 

8. How much is delivery?

All mainland UK deliveries are £5.95, within 2 - 5 working days. Shorter delivery times are available, please see our delivery policy for details.

9. How long does it take for my order to arrive?

We usually dispatch orders within 24-48 hours but guarantee within 5 working days, unless otherwise advised. If you require an urgent delivery ie. within 24 hours or experience any difficulties with your delivery, then please contact the Claygate store. 01372 470580. For full delivery details see our delivery policy.

10. How do I know that you have received my order?

We will e-mail you with an order confirmation and you will have an order reference number should you need to contact us regarding your order details.

11. What is your returns policy?

We want you to love your rtfact flowers and if that is not the case you can return the order, in it’s original packaging, within 28 days for a full refund. See full returns policy.

12. Can you ship flower arrangements abroad?

We have experience of shipping worldwide including crating if required and are delighted to receive orders from international and non-mainland UK customers. If you would like to order from outside of the UK, please contact us on 00 44 (0)1372 470580 or info@rtfactflowers.co.uk and we will be happy to provide a quotation for export packing and door to door shipping.

13. How are the flowers packaged?

Basic packaging is used unless you select our giftwrap service, if this is chosen, we will bespoke wrap your arrangement, using tissue and ribbons and enclose a personalised card if desired. Simply enter your gift card message when you place your items in the cart, and you have assurance that invoice details will not be sent to the gift recipient. Larger arrangements and decorative items will have bespoke gift wrapping but rest assured it will look pretty!

14. If I can’t find what I am looking for on the website would you be able to source it for me?

Dawn is always on the lookout for new, exciting flowers and artifacts and is more than happy to include special requests. rtfact also have access to a vast range of flowers and vases, too many to appear on the website, so if you would prefer a different colour or vase shape then feel free to contact us.

15. If we already have a vase can you create an arrangement to go within it?

This is a service we are more than happy to offer. You can either send your vase to us or visit us in store and we can create a bespoke piece for you.

16. How do faux flowers impact the environment?

It is widely believed that faux flowers are a better alternative to fresh flowers in terms of carbon footprint. It makes sense if you consider that fresh flowers are shipped and last for just one week whereas as some faux flowers can last for many years.

17. What if I have a special occasion to be catered for?

We have extensive experience in events management including charity events, corporate anniversaries, balls and many weddings. We also offer a Christmas house dressing service should that be required. If you have a special event in mind we are more than happy to talk through your requirements, please contact us via the contact us form or call us on 01372 470580. Examples of our work can be seen here

18. Can I hire arrangements?

We offer both private hire and corporate hire. Minimum private hire is a weekend, Friday to Monday. Please contact us to discuss your requirements. Click here for corporate hire details.